HOW CAN WE HELP YOU ?
- How to place an order?
- How long takes delivery abroad?
- How the furniture is sent?
- How to pay?
- When will I be charged?
- When will I receive an invoice?
- Do I need to pay delivery duty?
- Can I change or cancel my order?
- Can I track my order?
- My order is late what should I do?
- What happens if I am out when courier comes?
- My order is faulty/damaged what shoul I do?
Just add to your cart the furniture you would like to buy.
It depends on a destination. An average shipping time in Europe takes from 4-5 working days. Overseas orders up to 25 working days.
All furniture is flat-packed to self-assembly - multilingual manual included. The furniture is sent palletised, additionally secured by plywood to eliminate any damage during transport.
We accept payment by Pay Pal, credit/debit card or standard bank transfer to our account (currency accepted: EURO, GBP, USD, PLN.) More about the payment.
To start with the order, a payment must be done in advance.
The invoice is sent straight after receiving your e-mail with order on condition that we have all your details: name and address.
All deliveries to destination outside the European Union may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees, and any additional charges for customs clearance will be the responsibility of the customer. Please note, before placing an order it's the customer's responsibility to check the furniture with state and federal import regulations.
No, after the payment is done, we cannot do any changes in your order. If you wish to cancel your order the pre-pay of 30% will not be given back.
All orders are dispatched by international courier and can be tracked on their website with the tracking number provided.
You can track your order on the courier website. Nevertheless, sometimes things go wrong, and if your order has not arrived as agreed please accept our apologies. If your parcel is more then 3 days after the estimated delivery date please contact our customer service at firstname.lastname@example.org
Usually, the courier is taking the pallet back for redelivery.
12. My order is defective/ damaged what should I do?
Do accept our apologies and follow our claim process. If you can see that damage was done via courier please take a photo while collecting your order and fill in claim document in the presence of the courier. If you find something is wrong or missing after courier left please provide us with as much information as possible and photos. We are aware that mistakes happen and will do our best to solve the problem as soon as possible and send you if needed new piece of furniture. All furniture is under 7 years warranty. In case of wrongs we pay for the delivery.